Terms & conditions

Article 1: General
These general terms and conditions apply to all offers, sales, deliveries, and services of products sold by us or marketed by third parties, referred to as our products, regardless of whether they were purchased directly from us or via a third party. The buyer’s general (purchasing) terms only apply if explicitly agreed in writing, excluding these terms. Resale implies that each subsequent reseller must stipulate the applicability of these terms for further deliveries.

Article 2: Quotes and Price Indications
All quotes and price indications are non-binding and based on prices valid at the time of sale or assignment. If prices increase due to laws, excises, manufacturing costs, currency changes, etc., we may pass on the difference to the buyer. Advice, calculations, and drawings are made to the best of our knowledge, but we accept no liability for their use or errors. The party requesting these services must indemnify us against third-party claims. If installation or commissioning is not carried out by us, we are not responsible for it. The buyer must investigate and resolve claims and malfunctions, although we may assist if deemed relevant, for a fee.

Article 3: Delivery and Delivery Terms
For deliveries over 1000 GBP (excluding VAT), the sales price includes delivery to the specified address. For orders under 1000 GBP, a 75 GBP shipping and handling fee applies. The minimum order value is 500 GBP. Products are insured against transport risks, but stored or repaired products are not insured. We are not responsible for damage to these items. Costs of unjustly refused shipments and return shipments are charged to the receiver. We aim to meet delivery times but are not liable for delays, which do not entitle the buyer to compensation or cancellation.

Article 4: Buyer’s Obligations
The buyer must:

• Sell products only in original packaging, without changes or damage.
• Sell and deliver products at normal selling prices.
• Not use products as bonuses or bundle them with other products for a total price.
• Deliver products to private clients.
• Not deliver products to parties known or reasonably expected not to comply with these obligations.

We reserve the right to cease further deliveries.

Article 5: Deliveries
Shortcomings or transport damage must be reported immediately to the transporter, following their instructions. Failure to do so implies acceptance of the products. Refusal to accept ordered goods results in the buyer being charged for transport, storage, and related costs.

Article 6: Claims and Returns
Claims regarding product quality, materials, or work execution must be submitted in writing within 8 days of receipt (for visible defects) or within 8 days of discovery (for hidden defects). Claims must describe the issues clearly. If justified, we will be given time to correct the defects. Improper handling or care invalidates claims and warranties. Claims do not suspend payment obligations. If justified, the buyer is not entitled to damage compensation; we may take back products, cancel delivery, or redeliver free of charge. We are not liable for business or operational damages. Compensation will never exceed the delivery price related to the issue. Repairs by third parties without our written approval are not reimbursed.

Products may only be returned with our written consent and must follow the RMA procedure (Article 13). Without consent, payment remains due and costs are borne by the buyer. Unstamped or insufficiently stamped returns are refused and returned at the buyer’s risk and expense.

Article 7: Sale and Exchange
If a used article is traded in with the purchase of a new article and the used article remains in use until the new one is delivered, the used article will only become our property after the actual delivery has taken place. All costs, including maintenance and possible damages, will be borne by the buyer/user during this use.

Article 8: Payments and Retention of Ownership
Unless otherwise agreed, all payments are cash on delivery, or in case of an invoice, within 14 days of the invoice date, without recourse to debt comparison. If our claims are not paid as stipulated, we are entitled to charge 1% interest per month starting 14 days after the invoice date, plus 15 GBP administration costs. Costs of return orders, claims, and all other legal or non-legal costs resulting from late payment will be borne by the debtor. Non-legal costs will be determined according to the Bailiff’s fee. Partial payments will first be deducted from interest and non-legal costs. Products stored at our company for a client will be invoiced and must be paid within 14 days unless otherwise agreed. If the buyer defaults on payment, we may suspend all agreements and demand cash payment for current deliveries. We may also demand payment security before or during execution of the agreement. Failure to comply with a written warning allows us to cancel delivery and demand payment. We retain ownership of delivered products until full payment is made, including interest and additional costs. The buyer may not transfer ownership except in the normal course of business. Transfer of security is not allowed. If the buyer fails to meet obligations, we may reclaim products without notice, terminating the agreement without judicial intervention and reserving the right to claim damages, lost profits, and interest. All prices exclude VAT.

Article 9: Warranties
Warranty claims must follow the RMA procedure. We offer warranty for manufacturing defects as provided by the manufacturer, up to a maximum of 12 months after delivery. Transportation and installation costs for warranty items are borne by the buyer. Repairs or services outside the warranty period are charged hourly plus administrative costs, payable immediately. Complaints do not entitle the buyer to terminate the agreement. Components from third parties carry only the supplier’s warranty. No warranty is given for defects resulting from government regulations or buyer-specified materials or constructions. Warranty does not cover:

• Failure to follow operational and maintenance instructions or abnormal use
• Normal wear
• Repairs by third parties, including the buyer and end user

If the buyer fails to meet obligations, we are not bound to any warranty. Alleged non-compliance with warranty obligations does not release the buyer from their obligations. Warranty is valid from the purchase date. Repairs must be accompanied by a purchase receipt. Replacement articles carry the remaining original warranty period.

Article 10: Force Majeure
We cannot be held liable for shortcomings in fulfilling the agreement if they are beyond our control or cannot be attributed to us under law, the agreement, or prevailing standards. This includes situations such as war, mobilisation, riots, floods, halted shipping, traffic disruptions, interruptions or reductions in utility services, shortages of coal, gas, oil, or other energy sources, fire, machine failures, accidents, strikes, union actions, export restrictions, government measures, or gross negligence by third parties. These circumstances do not entitle the buyer to terminate the agreement or claim damages.

Article 11: Liability
Our liability is limited to the warranty obligations described in Article 9. Except in cases of gross negligence, our liability is limited to a reasonable amount in proportion to the purchase price. We are not liable for:

• Infringements of patents, licenses, or other third-party rights resulting from data provided by the buyer.
• If a third party objects to delivery due to alleged intellectual property infringement, we may stop delivery and claim compensation for costs and damages, without the buyer being entitled to compensation.

The buyer must indemnify us against third-party claims for damages where our liability is excluded under these terms.

Article 12: Applicable Law
Dutch law applies to all agreements governed wholly or partly by these terms. Any disputes will be submitted to the competent court.

Article 13: RMA Procedure (Return Material Authorisation)
Only products that are defective during use and within the legal warranty period may be returned. An RMA number must be requested via email (sales@tronios.com) and the following information must be provided:

• Invoice number and/or packing slip or warehouse receipt number
• Order number
• Article number
• Serial number (if applicable)
• Company name, postal code, city, debtor number, and contact person
• Previous repair receipt number (if applicable)
• Clear description of the complaint (e.g., "defect" or "broken" is insufficient)

After receiving the request, an RMA number will be issued. Products must be properly packaged and received within 8 days of RMA issuance. The RMA number must be clearly visible on the outside of the packaging. A copy of the purchase receipt, invoice, or packing slip must be included. We reserve the right to inspect returned products to verify the complaint. If the complaint is unjustified, research costs (minimum 20 GBP) will be charged. We are not liable for damage or loss during transport. Returns that do not meet these criteria may be refused.